Modify the chat widget language

Matching the language of the chat widget with the language of your website is an important step of the customization.

You can also modify the messages and notifications visible in the chat widget to convey your company's unique voice.

If you run a multiple language site, you can assign a dedicated language department to each page.

Supported languages 

LiveChat has been translated into 48 languages. If your language isn't on the list, let us know!

Here's the list of supported languages:

1. Arabic
2. Armenian
3. Azeri
4. Bulgarian
5. Catalan
6. Simplified Chinese
7. Traditional Chinese
8. Croatian
9. Czech
10. Danish
11. Dutch
12. English
13. Estonian
14. Farsi/Persian
15. Finnish
16. French
17. Georgian
18. German
19. Greek
20. Hebrew
21. Hindi
22. Hungarian
23. Icelandic
24. Indonesian
25. Italian
26. Japanese
27. Kazakh
28. Korean
29. Latvian
30. Lithuanian
31. Malagasy
32. Malaysian
33. Norwegian (bokmål)
34. Norwegian (nynorsk)
35. Polish
36. Portuguese
37. Brazilian Portuguese
38. Romanian
39. Russian
40. Serbian
41. Slovak
42. Slovene
43. Spanish
44. Swedish
45. Thai
46. Turkish
47. Ukrainian
48. Vietnamese

Change the language of the chat widget 

To change the language of your chat widget, follow these steps:

1) Log in to LiveChat and go to Settings → Chat widget → Language.

2) Select a language from the list. 

3) Click on Save changes. 

Greetings aren't translated automatically to the set language. Go to the greetings section to make sure they are consistent with the language you have set for the chat widget.

Change the language of the chat widget for a group 

You can offer your LiveChat in several different languages by setting up different languages for your groups. To do this, you need to create a group for each language you want to cover and then set the correct language for them.

Here’s how to set the chat widget's language for a particular group:

1) Go to Settings → Chat widget → Language.

2) Select a group from the drop-down list.

3) Choose a language from the list. 

4) Finalize by clicking on the Save changes button.

If you haven't done it yet, you can assign your groups to corresponding pages using URL rules.

After completing the steps, website visitors who visit one of the language versions of your website will see a chat widget in that language.

If you want to create separate support, sales, and other groups in a given language, you need to to create an additional group for each role you want to cover. For example, if you want your agents to offer sales, support and general inquiries in German, you need to create a sales-german, support-german, and general-german groups, set them to German language and add the German-speaking agents to them.