Help CenterUse LiveChat
How to make the most of Messaging Mode How we calculate agent rankingsFormat text in surveys and formsLiveChat Subscription PolicyDiscrepancies in LiveChat reportsUnassigned chats explainedSales Tracker: Monitor the value of your chatsTips and best practices for rich greetingsConfigure custom variablesChat history explainedImprove chat quality with ReportsConfiguring the work schedulerAdd a chat button to your websiteImproving chat qualityHome section overviewLiveChat Accounts: a new way to log in to LiveChatLast 7 days reportUnderstanding Chat assignmentHow to get a chat transcriptSet up and use goalsModify the chat widget languageChat inactivity: how it worksURL rules: route chats to selected groupsTickets in LiveChatManage groupsQueue configurationChoosing the right planArchives section overviewCustomer DetailsHow Messaging Mode and tickets complement each otherRoles: owner, administrator, and agentTraffic section overviewCustomize your chat widgetTips and best practices for announcementsTargeted messages: An eye-catcher that can do moreTroubleshooting guide for mobile app notificationsLiveChat guide to accessibilityHow to migrate your old pop-up to the new chat widgetIntroduction to LiveChat's APIAchieved goals reportAdvanced reporting featuresMore chats with the eye-catcherEngage visitors using targeted messagesChat section overviewReports section overviewChange the owner (pay per seat)Canned responses in LiveChatShare files on chatForward emails to ticketsMessaging ModeManage agent accountsUsing transfers and supervisionTag chats and ticketsCanned response examplesChat widget visibilityChat SurveysKeep track of queued customers with ReportsChat page explained (previously direct chat link)Ticket reports explainedWhat are rich messages?Routing rules: route chats to selected teamsMissed chats report explained